Platinum Play Casino Review

Established in 2004, Platinum Play Casino is an eCogra approved casino licensed under the jurisdiction of Malta. It’s a member of Fortune Lounge group, one of the largest and oldest online gambling groups. The group comprises of 8 casinos which include frontrunners of the industry like Royal Vegas, 7 Sultans and Fortune room casino. Its software clients are Microgaming and Quickfire.

The webpage is designed in a way as if it’s trying to shows it premium standard. With a simple grey background and elegantly placed captions and tabs, the physical aspects of the website are focused more towards content and then design. Even without a multi-coloured webpage that one would find in many of the online casinos, the soothing theme of the webpage is enough to attract any player. The webpage has nothing too fancy and complex to offer.

All the necessary tabs required are placed on the top of the webpage. Furthermore, the website has linked other webpages of poker and bingo. Towards the middle they have prominently displayed their promotions and towards the end have a briefing on the online casino.

 

Software and gaming

Microgaming’s latest software, Viper, is well-known for the quality and quantity of games it produces. After downloading the software, you start with the promotion page which gives you the opportunity to exploit their free no deposit bonus before starting with their games. The software is easy to use as all the captions are well positioned at the bottom and right side of the dialog box.

Platinum Play offers over 400 highly rewarding games including popular ones such as:

• Slots: 110 slot machines to choose from.
• Video poker: 59 video poker games
• Roulette: 11 varieties of roulettes
• Blackjack: 44 different blackjack selections
• Video slots: 263 unique video slots
• Craps
• Baccarat
• Jackpot games: 25 games offering massive jackpot including the infamous Mega Moolah and Major Millionaire.
• Other games: 50 other games like keno, Mumbai magic etc.

Slots dominate their gaming range and their jackpots have access to one of the largest online prizes available in online casino adding up to millions. These games and jackpots are not accessible to US and South African players but available to everyone else.

 

Promotions and bonuses

The promotions at Platinum Play are available to all new and regular players. Their promotions comprises of:

• New Player welcome bonus

– No deposit bonus: Place 1500 free bets and play them within 24 hrs. The payouts are credited in your account.

– 100% match bonus up to 200 credits

• Web wallet bonus

– Receive 10% bonus on first deposits up to 100 credits on Eco, Entropay, Neteller, Click2Pay, Skrill, Clickandbuy and Ukash.

• Refer a friend

– Receive 50 credits every time you successfully introduce a friend.

• Crack the case

– Register within 7 May and 15 June

– One of 20 cases, each with a share of € 15.000 will be sent to your address

– The 3 digit combination required to open the lock will be revealed on the final day of the scheme.

• Previous schemes successfully claimed by player

– April’s lucky charm: Login every day on April and claim prizes like free spins, cash back etc.

– March Madness: A giveaway worth 40000 credits during March

– The 6^th Fortune Lounge cruise: 50 double luxury Caribbean cruise packages and €100,000 in final on-board cash prizes

 

Apart from that, the casino offers comp points in the following structure:

– Slot and unique games – 1 credit – 1 point

– Sic bo & Roulette – 5 credit – 1 point

– Video poker, craps, – 20 credit – 1 point

Baccarat and blackjack

– Classic blackjack & – 100 credit – 1 point

All aces video poker

– Table games (not mentioned) 5 credit – 1 point

 

Players are allowed to exchange as soon as they reach 5000 points. The exchange rate is 1 credit for 1000 points. Although the comp point structure is well laid out, it is not something players would generally pursue.

 

Banking

Withdrawal options – Eco Card – Click2Pay – Entropay – EziPay – Bank wire transfer – Netteller – Solo and Maestro – Skrill – Instadebit – Use my wallet – Clickandbuy – Cheque/bank draft

Platinum Play offers a wide variety of payment and withdrawal options for user convenience.

Payment options:

– CLlick2Pay

– Clickandbuy

– Credit Cards

– Debit Cards

– Direct Banking

– Eco Card

– Entropay

– Ukash

– Usemybank

– Instadebit

– Use my wallet

– E-cheque

– Sofortuberweisung

– POLi

– UNET

– Ekonto

– Abaqoos

 

With such varied payment and withdrawal options, Platinum Play are making sure they attract players from anywhere in the world. They have given details on each payment method both in their website and client making it convenient for users to choose their best suitable option. The banking tab also provides sufficient details on how their card bonus works. The casino accepts payments in:

– US Dollars

– British Pounds

– Euros

– Australian Dollars

 

Apart from deposit options, Platinum Casino has also offered an extensive range of withdrawal options. Under the withdrawal caption found within the Banking tab, the website has laid out all the essential details on how withdrawals procedures work and how customers get paid. They have stated that their process for withdrawal will take 24 hours but not made any further quotes on how long it will take them for the actual transfer.

Another aspect which stands out at Platinum Play is their withdrawal limits. They have none. They have clearly stated on their website that any amount owed to the customer can be withdrawn with the withdrawal option the customers wish to use.

Customer service

Platinum Play guarantees 24 hour customer service. The structure of their support page is very well constructed, clear and easy to understand. Any type of support the customer is looking for; the customer service agents are willing to assist through live chat, Skype, email or telephone.

They have categories their phone support into different languages so customers can inquire in their own language.

Phone:

Australia	1-800-658460
Canada	18667452416
Denmark	80887134
Finland	0800919692
Hong Kong	800-903483
Mauritius	*0027110613848
Namibia	0800 23 22 12
New Zealand	0800449767
Norway	80019453
Singapore	800-1204340
Sweden	0200-8991-63
Thailand	1-801-20665859
United Kingdom	0-808-2386055

Apart from the countries mentioned above, they also provided phone number in countries where they speak French, German, Spanish, Italian, Greek, Portuguese and Dutch.

 

Personal Rating (max. 10)

Website design: 9

Software (includes software design): 7

Variety: 9

Playability: 8

Payment options (includes deposit/withdrawal options): 8

Support: 8

Bonuses: 8

Verdict

Platinum Play Casino self-markets by surrounding itself with brands like Microgaming and Fortune Lounge group. A well designed website, conspicuously shown tabs, adequately detailed terms and conditions, flawless gaming experience and a supporting customer service team are all the features that make this casino so appreciable.

 

Josh Brown